A popular cooking pot is now being recalled after reports that it overheats and melts, causing a potential fire hazard.
The United States Consumer Product Safety Commission has issued a recall of an Instant Pot product, warning customers of a potential fire hazard in one of its cooker models.
Instant Pot posted on Facebook that it has received “a small number of reports” that its Gem 65 8-in-1 Multicooker overheats, causing melting.
“We believe the problem only affects batchcodes 1728, 1730, 1731, 1734, and 1746. To verify the 4-digit batchcode, locate the silver label on the underside of the product,” the company said in the post. “The batchcode is the 4-digit number located at the bottom right of the label. We want you to know that we take any problem with our products extremely seriously as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission (CPSC).”
Customers with the Gem 65 8-in-1 Multicooker from batchcodes 1728, 1730, 1731, 1734, and 1746 should stop using the product immediately. They should call the Instant Pot customer care team at 1-800-828-7280 for more details.
GEM 65 8-IN-1 MULTICOOKER VOLUNTARY RECALLDear Valued Customers,On March 1, 2018, Double Insight Inc. (Double…
On March 1, 2018, Double Insight Inc. (Double Insight), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of Gem 65 8-in-1 Multicookers with batchcodes 1728, 1730, 1731, 1734 and 1746. The batchcode is located on the rating label on the underside of the product. The batchcode is the 4-digit number located at the bottom right of the label.
Double Insight is instituting this voluntary recall because it has received customer reports of the product overheating, resulting in localized damage to the underside of the product. The overheating is the result of a tooling misalignment during the manufacturing process, which created a gap between the bottom of the inner pot and the top surface of the heating plate in the product. This gap can cause the multicooker to overheat and melt on the underside, posing a fire hazard to consumers.
If you have a recalled Gem 65 8-in-1 Multicooker, you should immediately stop using your Gem 65 8-in-1 Multicooker, unplug the unit and return it to Walmart to receive a full refund or contact Double Insight to request a free replacement Gem 8-in-1 Multicooker.
If you are not located near a Walmart store, please contact Double Insight to request a return shipping label and instructions for removing and returning the unit’s power cord and rating label located on the underside of your Gem 65 8-in-1 Multicooker. Double Insight will make every effort to assist you.
For additional information, please contact us toll-free at 1-888-891-1473 from 8:30 am to 10:00 pm ET Monday through Friday and 10:00 am to 6:00 pm ET Saturday and Sunday, or visit us online at www.instantpot.com and click on PRODUCT RECALL.
We sincerely regret any inconvenience that the voluntary recall of the Gem 65 8-in-1 Multicooker may cause.